Terms of use of Farqad Platform

The provider is the party you contract with when you use the Platform:

Legal name

Smart Innovations Business Solutions Co.

Entity

Limited liability company

Commercial register no.

1011154843

Unified national number

7037387433

Tax identification number (ZATCA)

3119365012

Website

sibs.sa

Contact channel

Official contact form

Reporting channel

The violation reporting page

• Platform: The Farqad platform with all of its interfaces and services available under the farq.ai domain and its subdomains.
• Provider: The entity named above, which operates the Platform as owner of its rights or as licensee of them.
• Subscriber: The school, school group or educational body that creates a school on the Platform, or the individual who subscribes to an individual plan in a personal capacity.
• Administrator: The user who creates the school on the Platform or is granted the right to manage it, and who represents it before the provider.
• User: Any person who holds an account on the Platform, whether as a member of a school or as an individual subscriber.
• Respondent: A person who answers a survey or observation instrument distributed by the school — a staff member, student or parent — without holding an account.
• Inputs and outputs: Inputs are the evidence, files, responses and data a school uploads or records; outputs are what the Platform generates from them — reports, plans, certificates and minutes.
• Sub-processors: The service providers the provider relies on to operate the Platform; their list is published in the Privacy Policy.
• A material breach: A breach going to the substance of an obligation rather than its detail: non-payment of a due fee, use of the Platform for a purpose other than its own, an attack on its security or on other people's data, giving access to it to someone with no right to it, or an infringement of the intellectual property in it.
• A material change: A change that reduces a right of the Subscriber's, adds an obligation to them, limits a feature already in their plan or raises its price; a clarification, a wording correction, and the addition or improvement of a feature are not material.
• A material fault: The Platform, or one of its essential components, ceasing to perform its stated function in a way that prevents the Subscriber from using what they subscribed for; an occasional slowdown, a defect in a secondary feature, and an interruption of the kind the service level and support clause excepts are not material faults.

• No one under the age of eighteen may create an account.
• Whoever creates a school or buys a subscription in its name confirms that they are authorised to bind it to these terms, and the school becomes a party to them from the moment it is created.
• Acceptance is given electronically when the account is created, when the school is created and when payment is completed, and is recognised under the Electronic Transactions Law.
• If you subscribe in a personal capacity to an individual plan you are a “consumer” within the meaning of the E-Commerce Law; its mandatory provisions apply in your favour, and nothing here is to be read as reducing them.
• Some services may require acceptance of additional special terms (such as a detailed data processing agreement or an enterprise contract); these apply alongside these terms and prevail over them where they conflict.

Farqad is an electronic system for school self-evaluation: it gives a school tools to collect evidence and organise it against the reference framework, surveys and observation instruments, reports and improvement plans, and procedural work such as meetings, decisions and certificates, together with whatever features are announced on the plans page.

• The Platform is a self-evaluation tool in the school's hands; it grants no accreditation, issues no supervisory judgement, and does not measure accreditation readiness.
• The provider is not affiliated with or accredited by the Education and Training Evaluation Commission or the Ministry of Education; the reference framework and its standards belong to the authority that issued them, and the Platform merely organises the school's work on it.
• Reports, certificates and minutes produced on the Platform are internal documents the school creates with the Platform's tools; they are not official documents issued by a government body.
• The tools and quotas each plan includes (users, storage, messages, AI generations) are those shown on the plans page at the time of purchase.
• The provider may develop the Platform, change its features or retire a feature, giving reasonable advance notice where the retirement is material to a current subscription.

The Platform is for the educational and development purposes it was built for. The Subscriber and its users undertake to:

• Comply with the regulations in force in the Kingdom, including the Anti-Cyber Crime Law, the Personal Data Protection Law and the Copyright Law.
• Not upload data or content the Subscriber has no right to process, and not collect students' or parents' data except as the regulations permit and after obtaining the required consents.
• Not share sign-in details or verification codes with anyone, and not use another person's account.
• Not attempt to breach or disrupt the Platform, circumvent its security controls or quotas, or run penetration tests without written permission.
• Not reverse-engineer, decompile or attempt to extract the Platform's source code.
• Not scrape the Platform's content or data, and not use it to build a derivative or competing service.
• Not use the messaging or notification tools to send marketing, nuisance or unlawful content, and not impersonate any person or body.

Accounts on the Platform are personal: a user creates one with a mobile number or email address and signs in with a one-time verification code; the administrator then creates the school and adds its team with defined roles.

• The Subscriber is responsible for the accuracy of the details given at registration and when creating the school, and for keeping them up to date.
• The administrator is responsible for granting and revoking permissions within the school and for overseeing the team's use of the Platform; whatever is done from a member's account is treated as done by the school.
• The provider must be told immediately of any suspected unauthorised access to an account, through the reporting page named in clause 1.
• The provider may temporarily suspend an account or a permission when suspicious activity is detected, to protect the data, and will notify the account holder.

Plans, their prices, durations and quotas are shown on the plans page, which forms part of these terms at the time of purchase.

• Plans. They include a free individual plan with published limits, paid plans for individuals, schools and school groups, and bespoke enterprise contracts. The provider may change the free plan's limits or withdraw it with advance notice.
• Duration and payment. Subscriptions are sold for the duration shown (monthly or annual), paid in advance for the full period, and start when payment is confirmed or the licence is activated.
• Renewal. Subscriptions do not renew automatically and nothing is charged without your request; the expiry date is shown on the subscription page, and you renew through a new purchase at the plan's then-current price.
• Prices. Prices are shown in Saudi riyals, and the final amount is shown before payment is confirmed. A price change never affects a current subscription until its term ends.
• Invoicing. The provider is not registered for VAT, so no tax is added to the prices shown and no tax invoices are issued; the purchase document is issued on the details the Subscriber provides. Should the provider register in future, subscribers will be notified and prices adjusted in accordance with the regulations before anything is charged.
• Payment. Payment is made by bank transfer to the provider's account, which is shown with the amount when the order is placed; you send the transfer receipt through the channel shown there, and the subscription starts once the transfer is confirmed and the licence is issued. The Platform does not collect or store card details and takes no card payments.
• Add-ons and quotas. Additional credits (SMS, storage, AI generations) can be bought at published prices; they are tied to the school that bought them, are neither transferable nor refundable, and are consumed under the published usage limits. Monthly quotas included in a plan do not carry over to the next month.
• Discount codes. Discount codes apply on their published conditions and once only unless stated otherwise, and are not exchangeable for cash.
• Late payment. The provider may suspend the service where a due transfer does not arrive within the period shown on the order, or arrives short of the amount due and is not made up, after notifying the Subscriber.

• Not renewing. The Subscriber may choose not to renew at any time; the subscription then ends at the end of its paid term with no further charge.
• The consumer's right of withdrawal. An individual subscriber, as a consumer, may withdraw from a purchase within seven days of making it and recover what was paid, unless they asked for the service to be activated immediately and began using it within that period, in accordance with the E-Commerce Law and its regulations.
• Refunds for schools and groups. Fees for an activated subscription are refunded in two cases only: a material fault in the service not remedied within a reasonable time of being reported to the provider, or a material change to these terms or to the service that the Subscriber does not accept and objects to within thirty days of being notified. In both cases the refund is pro rata to the remaining term.
• Add-ons. SMS, storage and AI credits are not refundable once bought, unless they cannot be used for a reason attributable to the provider.
• How refunds are made. The amount due is returned by bank transfer to the account it came from, or to another account in the Subscriber's own name where that is not possible, within fourteen business days of the refund request being accepted and of our receiving the IBAN and the account holder's name.
• Termination for breach. Nothing is refunded where a subscription is ended because the Subscriber breached these terms.

Buying by bank transfer is a manual process on both sides and has its usual errors; this is how each one is handled:

• An overpayment. Where more than the amount due arrives, the difference is returned to the account it came from or credited to the Subscriber, at the Subscriber's choice, within fourteen business days of the request.
• A short payment. Where less than the amount due arrives, the Subscriber is told of the shortfall and no licence is issued until it is made up; if it is not made up within thirty days, what arrived is returned to the same account unless the Subscriber asks otherwise.
• A duplicate transfer. A duplicate transfer against the same order is returned in full to the account it came from, within fourteen business days of our noticing it or of the Subscriber reporting it, whichever comes first.
• A transfer from someone else's account. A transfer arriving from an account in a name other than the Subscriber's is accepted where the Subscriber confirms it was made on their behalf; any refund due is made to the account it came from.
• The price that applies. The amount due is the price shown when the order was placed, and a price change between the order and the arrival of the transfer does not alter it, provided the transfer arrives within the period shown on the order.
• An error in a charge or a licence. Where an amount is taken without entitlement or a licence is issued other than as ordered, the provider corrects the error and returns what was taken without entitlement within thirty days of it being established. The Subscriber tells the provider of any error they notice in an amount, a licence or a purchase document as soon as it comes to light.

The school is the controller of the data about its staff, students and parents that it collects through the Platform; the provider is a processor handling that data on the school's behalf and on its instructions. For user-account data and website-visitor data the provider is the controller, and the Privacy Policy governs.

• The school's obligations. The school warrants that it has a lawful basis to collect and process what it uploads, that it has informed data subjects as the Personal Data Protection Law requires, that it has obtained a guardian's consent wherever required for data of people under eighteen, and that it limits what it collects to what the evaluation purpose needs.
• The provider's obligations. The provider processes school data only to deliver the service and on the school's documented instructions; keeps it confidential and applies the security measures set out in the Privacy Policy; uses only sub-processors listed there and bound by contract; notifies the school of any change to them; notifies the school without undue delay of any incident affecting its data; and assists the school in responding to data-subject requests.
• Data processing agreement. The provisions of this clause and of the Privacy Policy constitute the data processing agreement between the parties; a school that needs a detailed signed agreement may request one from the provider.
• Informing respondents. The school must state at the top of every survey or observation instrument the purpose of collecting the data and who will see it, and should prefer anonymous responses where the purpose does not require identifying the respondent.
• Retrieving data. The school may at any time request a copy of its data in standard machine-readable formats or request its destruction; the request is fulfilled within thirty days, subject to the data retention clause.

The Platform — its design, code, templates, forms, question banks and marks — is protected by the Copyright Law and the other intellectual property regulations, and its rights belong to the provider or its licensors.

• Licence to use. For the term of the subscription the provider grants the Subscriber a limited, non-exclusive, non-transferable licence to use the Platform for its educational purposes under these terms; no ownership passes with it.
• Inputs belong to the school. The evidence, files, responses and evaluation data a school uploads remain entirely its own; the provider claims no right in them and uses them only to deliver the service.
• Outputs belong to the school. The evaluation reports, improvement plans, programmes, certificates and minutes generated from a school's data belong to that school, which may use, publish and submit them to educational authorities without restriction and without needing permission.
• The tools of production remain the Platform's. The templates, forms, report designs, question banks and presentation methodology those outputs are cast in remain the property of the provider or its licensors, and that ownership does not transfer with the output. The report is the school's; the template it came out of is the Platform's.
• An output may not be used to build a competitor. A school's ownership of its outputs does not permit using them — or the templates or methodology — to build an evaluation service derived from the Platform or competing with it.
• Aggregated statistics. The provider may produce aggregated, anonymised statistics from which no school or person can be identified, alone or in combination with other data, and use them to improve the service; this does not diminish the school's ownership.
• Feedback. Suggestions users offer for improving the Platform may be used by the provider without payment or obligation.

Some plans include features that assist with drafting and analysis using language models supplied by external providers named in the Privacy Policy.

• When these features are used, only the parts of the school's data the feature needs are sent to the model provider, and the school administrator may disable all AI features at any time from the school's settings.
• Generated outputs belong to the school; the provider claims no right in them.
• Outputs assist with drafting rather than replace the school's judgement and may contain errors or inaccuracies; reviewing, verifying and taking responsibility for approving them rests with the school alone, and no decision affecting an individual is to be taken on them alone.
• Users must not enter sensitive data the purpose does not require into AI requests.
• Quotas are counted in generations or tokens according to the plan; the provider may change the model provider or model used, updating the Privacy Policy accordingly, and may withdraw the feature from an account that misuses it.

• A signature on the Platform is an electronic signature within the meaning of the Electronic Transactions Law, not a certified electronic signature issued by a licensed certification service provider; the school decides what it is suitable for in its dealings.
• The Platform keeps a record of every signature — its time, the IP address and the browser it was made from — and provides it to the school as evidence when needed.
• The school is responsible for the stamp it uploads and for whom it authorises to sign or approve; using another person's or body's signature or stamp without authority is prohibited.
• Certificates, minutes and decisions produced with the Platform's tools are the school's documents, and it is responsible for their content and accuracy.

• The Platform sends operational notifications (verification codes, assignments, reminders, security alerts) through the channels a user enables, and the user can adjust the preferences from their account.
• SMS and WhatsApp credits are for the school's communication with its staff and parents on evaluation and procedural matters, and are not to be used for marketing or for purposes outside the school's.
• The school complies with the messaging rules of the Communications, Space and Technology Commission, including not sending marketing messages without prior consent, and is responsible for the content it sends and its recipient lists.
• Credits are consumed at the published rates, and the provider may pause sending when misuse or repeated complaints are detected.

• Questions, answers and comments users post in the Platform community express their authors' views and remain their own; authors grant the provider a licence to display them within the Platform for its purposes.
• Posting anything unlawful or indecent, anything that intrudes on others' privacy or infringes intellectual property, or anything that discloses students' or staff data is prohibited.
• The provider may remove infringing content or restrict its author without prior notice where necessary, and infringing content can be reported through the reporting page.
• The provider does not review content in advance and does not guarantee its accuracy, and is not liable for it to the extent the regulations allow.

• The provider aims to keep the Platform available around the clock and announces scheduled maintenance in advance within the Platform where possible; scheduled maintenance and outages beyond its control (such as failures at connectivity or hosting providers) do not count as a failure of the service.
• Technical support is provided through the support form within the Platform and the help centre on official working days in the Kingdom, with replies sent to the user's email; we aim to reply within two business days.
• Training, workshops and dedicated support are available according to the plan or under a separate contract.
• The provider develops the Platform continuously, and its interfaces and features may change without notice unless the change is material to a current subscription.

A complaint is not a support request: support fixes a fault or answers a question, while a complaint challenges a decision, a service or an amount. It has a published route and binding time limits:

• How to make one. Through the official contact form named in clause 1, choosing “Complaint” as the kind of message, setting out what the complaint is about, what you are asking for and what supports it.
• Acknowledgement. The provider acknowledges the complaint within five business days of receiving it, and the acknowledgement reaches the email of whoever made it.
• Anything missing. Where a detail or an attachment is missing, it is requested within five business days, and the time limit for deciding runs only from the complaint being complete.
• The decision. The provider decides the complaint within ten business days of it being complete and gives whoever made it the outcome and its reasons in writing; where longer is needed, they are told of that, of the reason for it and of the expected date.
• If the outcome is not accepted. Whoever made the complaint may, if they do not accept the outcome or no answer reaches them within the time limit, ask for it to be reviewed once, and then follow the escalation route below.
• Escalation. On a commercial matter, to the Ministry of Commerce through its channels for consumer complaints; on a personal-data matter, to the Saudi Data and AI Authority (SDAIA), the authority competent for the Personal Data Protection Law. None of this affects the governing law and dispute resolution clause.

• By the Subscriber. The Subscriber may stop using the Platform at any time and not renew, and a school administrator may ask for the school to be closed.
• Suspension. The provider may suspend access in whole or in part for non-payment, on a serious suspicion of a breach of these terms or of a security threat, or to comply with an order of a competent authority; the Subscriber is told of the suspension and its reason unless the law forbids it, and the suspension is lifted once its cause is gone.
• Termination. The provider may terminate the agreement for a material breach not cured within fifteen days of notice, or immediately for a breach that cannot be cured, such as an attack on the Platform's security or on others' data.
• Effect of ending. When the subscription or the agreement ends, access to the Platform stops, data is handled under the data retention clause, and the clauses that by their nature survive remain in force: intellectual property, confidentiality, limits of liability and governing law.

• After a subscription ends without renewal, the school's data is kept for ninety (90) days, during which the school may renew and recover its full record, or request a copy of its data.
• Once the ninety days have passed, the school's data is destroyed from the live systems within thirty (30) days, and then from the backups according to their cycle. The school's identifying record — its name and its members' memberships — remains with the subscription and billing records for as long as the regulations require, and the school may renew at any time into an empty record.
• Excluded from destruction is what the regulations require to be kept — such as billing and transaction records for the period the tax and commercial regulations prescribe — and what has been irreversibly anonymised.
• The school may at any time, during the subscription or within the ninety-day period, ask for its data to be destroyed early; the request is fulfilled within thirty days.

To the extent permitted by the regulations in force:

• The Platform is provided “as is” and as available; the provider exercises reasonable professional care in operating and protecting it, without warranting that it is free of every error or interruption, or fit for a particular purpose not agreed in writing.
• The provider is not liable for indirect or consequential loss, such as lost profit, lost opportunity or harm to reputation.
• The provider's total liability arising from this agreement, whatever its cause, does not exceed the total the Subscriber paid the provider in the twelve months preceding the event.
• This limit, and every exclusion of liability here, does not apply to what cannot lawfully be excluded, such as fraud, gross negligence or personal injury.
• The Subscriber is responsible for its use of the Platform, for the content and data it uploads and for decisions it takes on the Platform's outputs, and indemnifies the provider against third-party claims arising from a breach of these terms or of the regulations by the Subscriber or its users.

• Each party keeps confidential the other party's non-public information that it learns through this agreement, uses it only for the agreement's purposes, and discloses it only to those of its staff or processors who need it and are bound by confidentiality, or under an order of a competent authority.
• The school's data and its people's data are confidential in all cases, and are governed by the school data clause and the Privacy Policy.
• The duty of confidentiality continues after the agreement ends.

• Force majeure. Neither party is liable for a failure caused by events beyond its reasonable control, such as disasters, network outages or orders of the authorities, provided it makes reasonable efforts to overcome them.
• Assignment. The Subscriber may not assign this agreement or its subscription to anyone without the provider's written consent; the provider may assign it to a successor that takes over the operation of the Platform, notifying the Subscriber.
• Notices. Notices to the Subscriber go to its registered email or mobile number or are given within the Platform; notices to the provider go through the official contact form named in clause 1; a notice is deemed received when sent to the registered channel.
• Entire agreement and severability. These terms, the Privacy Policy, the plans page and any accepted special terms make up the entire agreement between the parties; if a clause is held invalid the remaining clauses stay in force, and a party's silence about a breach is not a waiver of its rights.
• Language. The Arabic text governs wherever it differs from the English translation.

• The provider may amend these terms; every version carries a version number and an effective date shown at the top of the page, with a note of what changed.
• Subscribers are notified of material changes at least thirty days before they take effect, through the registered contact channel or within the Platform; non-material changes (such as clarifications and corrections) take effect on publication.
• Anyone who does not accept a material change may decline to renew, or end a current subscription within thirty days of the notice and recover the amount for the remaining term.
• Continuing to use the Platform after a change takes effect counts as acceptance of it.

• This agreement is governed by and construed under the regulations in force in the Kingdom of Saudi Arabia.
• The parties seek to settle any dispute amicably within thirty days of one notifying the other of it in writing.
• A dispute not settled amicably is brought before the competent courts of the Kingdom of Saudi Arabia, without prejudice to a consumer's right to apply to the consumer-protection authorities.

For any question about these terms or your subscription, write to the provider through the official contact form named in clause 1.

What changed in version 2026.11

• Reporting now has a page of its own, gathering its four channels — a violation, a security vulnerability, infringing content, and unauthorised access to an account — and its address is in the Parties clause.
• The accounts clause now points at that page for a suspected unauthorised access, where before it required a report and named no channel for it.
• The content clause points at the same page in place of a general reference to the support form.
• The cancellation and refunds clause now describes a refund by bank transfer to the account the money came from, where it used to describe a card refund through a payment provider that no longer exists.
• The late-payment clause has lost the declined payment and the chargeback — both card cases — and now covers a transfer that does not arrive and a transfer that arrives short.
• A new clause, correcting errors in orders and transfers, covers overpayments, short payments, duplicate transfers, transfers from someone else's account, the price that applies, and putting right anything taken without entitlement.
• A new complaints clause with published time limits — acknowledged within five business days, decided within ten of being complete — and an escalation route that names where it goes.
• The parties clause now defines a material breach, a material change and a material fault: the three terms that open the cure period, the right to object and the right to a refund.

Earlier versions: 2026.10, 2026.09, 2026.08